Customer Service and Market Volatility

The recent market volatility has probably caught your attention and left you wondering, “What does Triune think about this?”

Let’s start with an analogy involving a recent family vacation. I inadvertently left my cell phone in my rental car as we returned it. We had been on the shuttle to LAX from the rental lot for less than 10 minutes when I realized it. I immediately borrowed my wife’s phone and called the rental company, hoping someone could help. After all, I had just left there and knew exactly where my phone was. I could identify the car, I knew where it was and could hopefully nip this in the bud with just a little help from the rental office.

To my frustration and dismay, I ended up getting terrible customer service. I remember thinking multiple times, “Why doesn’t anyone care as much as I do?” I knew I was the one who made the mistake, so I wasn’t blaming them. But in my efforts to correct the situation, all I wanted was to feel like someone there cared just a little bit. Getting no response from them did NOT make me feel very good.

So let’s connect the analogy to what’s going on today.

At Triune, we take the planning and management of your money very seriously. Our money, as well as that of our families, is invested in the same investments that we’ve recommended to you. We know from experience that volatility and endless media reports of how much worse it could get can leave you with lots of questions and worries about if we are doing the right thing. You simply want to know that we care as much as you do and that Triune is on top of it.

Short-term volatility is a natural part of long-term investment process. While it is no fun to wait through, it’s precisely the reason that stocks have outperformed other asset classes over long periods of time. We’ve based our approach on more than 100 years of collective experience, objective, Nobel Prize-winning academic research and experience in managing through multiple periods of volatility. So we know that, given the intentional approach we employed well before this week, reacting to the volatility is exactly the wrong thing to do.

Consider these interesting stats:

  History of S&P 500* Declines 1928-2014

History of S&P 500* Declines 1928-2014

You’ve heard us quote him before, but it bears repeating. Warren Buffett said, “The market has a very efficient way of taking monies from the impatient investors and giving it to the patient ones.”

Know that we have carefully thought through your allocation in relation to your goals, objectives and time frames. While it doesn’t prevent short term declines in a portfolio, it does put the odds of long-term success in your favor.

Most importantly, we’re here to converse with you. We welcome your calls and want to talk through all the reasons why we think the path we are on together is still the best one, and still the path that is in YOUR best interest.